Have a look through the FAQs below for answers to questions we are frequently asked by our patients. 

 

Do you need a doctor’s referral to be seen by a physio?

A referral from your GP is optional. Dr’s referrals are only required if the following situations apply:

  • You are a DVA card holder and you want to claim your treatment through DVA
  • You would like to claim your costs through Medicare (Enhance Primary Care Plan - EPC)
  • You are claiming your injury through Workcover etc. In this case you should have a claim number and a Worker’s Compensation Certificate

Do we take WorkCover patients?

Yes we do. We will require a current medical certificate along with a WorkCover claim number if it’s been processed. Please note if the WorkCover claim is not open and accepted, it is up to the individual to pay for the consult until it’s open. However, you can submit your receipt to WorkCover once it’s been approved to be reimbursed.

Who is eligible for a concessional discount and must they be sighted?

High school students, Full-time tertiary students (full-time university/TAFE) and retired pension card holders. Yes, concession cards must be sighted as the number is recorded in our system.

Do we do Acupuncture?

We do dry needling, which is very similar.

Do we except private health cards / process HICAP rebates at time of payment?

Yes we do. If you are entitled to a private health rebate and have your private health fund card with you at time of consult and payment, then we are able to process the HICAP rebate and then you pay the difference.

What happens if I forgot my private health fund card?

We are unable to manually type in your health fund card number to claim your rebate, therefore you will need to pay the account in full and take your receipt to your private health fund to be reimbursed.

If I see a different physiotherapist, will they have the knowledge to carry on with my treatments?

Yes they will. All patient files/notes are kept and are supplied to the physiotherapist prior to commencement of treatment.

What you need to bring to your appointment?

Bring any referrals you have. If you are going to access physio through NDIS, DVA or WorkCover, please provide our admin staff with your relevant details.

Please also bring any relevant medical imaging or correspondence from other health providers. The Physiotherapist can search online for any imaging you have had done locally at NQ XR, QLD XR and i-Med. For any imaging done at TUH, we can't access the images but we can request a copy of the report.

Wear suitable clothing, however we have patient gowns/singlets/shorts available if you don't have a change of clothes on you.

If you are coming to a group class (Pilates, bone builder), please bring along a towel and water bottle. If you forget a towel, please feel free to ask to use one of our clinic towels. For hydro, please bring appropriate swimmers, sunscreen, hat and a towel.

How much is it for a consultation?

We have a tiered consultation fee system at NQPC. Our recent graduate physiotherapists fee is $95. Our senior Physiotherapists fee is $109 and our specialist physiotherapist consult fee is $114.

It is the same fee for an initial and follow-up appointment.

We have discounts on fees for concession and pension cards.

Do we do group Pilates classes?

Yes, we call them a 'Physiotherapist Led Group Class'. These classes consist of Reformers, mat work, light weights and everything you would expect.

How much is a group Physiotherapy Exercise Classes?

A casual class is $25

5 Class Pass = $115 ($23 per class)

10 Class Pass = $210 ($21 per class)

20 Class Pass = $380 ($19 per class)

  • Please note our group class fees are private health fund rebateable

When are our Physiotherapy Exercise Classes?

Please refer to the Group Class timetable on the home page https://www.nqpc.com.au/classes

EPC – (Enhanced Primary Care program), do I need a GP referral?

Yes - you will need a referral from your GP for an EPC Plan.

Do we bulk bill for EPC (Enhance Primary Care Program)?

Yes we do. We will bulk-bill an EPC appointment with our recent graduate physiotherapists.

With our senior and specialist physiotherapists, we will charge a fee of $79 and then you will have $58 rebated to you.

When are our Hydrotherapy Classes?

Tuesday at 9am-10am

Thursday at 8:30am-9:30am

Both at Kokoda Memorial Pool.